Privacy Policy

This policy explains what personal information we collect when you visit or buy from this store, why we collect it, and what rights you have.

The controller of your personal information is YW Commerce Ecomfly Limited, Office 3906, 39/F, The Center, 99 Queen's Road Central, Central, Hong Kong. You can reach us at support@alpenwarm.de.

What we collect

Contact and delivery details — name, email address, delivery and billing address, phone number if you give one.
Order information — what you bought, order value, returns and exchanges, and your correspondence with us.
Payment information — handled by our payment providers. We receive confirmation that a payment succeeded and the last digits of the card. We never see or store your full card number.
Technical information — IP address, device and browser type, and how you move through the store, collected through cookies and similar technologies.

Why we use it

To take, process and deliver your order, and to handle returns and support requests. This is necessary to perform our contract with you.
To detect and prevent fraud, and to keep the store secure. This is our legitimate interest.
To send you marketing emails, where you have signed up. You can unsubscribe from any of them at any time.
To meet legal obligations such as tax and accounting record-keeping.

Who we share it with

We share personal information only with parties that need it to make the store work: Shopify, which hosts this store and its checkout; our payment providers; the carriers who deliver your parcel; our email and analytics providers; and, where required, tax authorities and advisers. We do not sell your personal information for money.

International transfers

We operate from Hong Kong and our providers are based in several countries, so your information may be processed outside the country where you live. Where the law requires it, we rely on recognised safeguards such as standard contractual clauses.

Cookies

The store uses cookies that are necessary for the cart and checkout to function, and — where you allow it — cookies for analytics and advertising. You can control non-essential cookies through the banner on the site and through your browser settings.

How long we keep it

We keep order records for as long as tax and accounting law requires. Marketing data is kept until you unsubscribe. Support correspondence is kept while it may still be relevant to your order.

Your rights

Depending on where you live, you can ask us to give you a copy of the information we hold about you, correct it, delete it, restrict or object to how we use it, or send it to another provider. You can withdraw consent at any time where we relied on it. To make a request, email support@alpenwarm.de. We will not treat you any differently for asking.

United Kingdom. Your rights arise under the UK GDPR and the Data Protection Act 2018. You can also complain to the Information Commissioner's Office at ico.org.uk.

United States. Residents of California and other states with comprehensive privacy laws can request access, correction, deletion and portability, and can opt out of the sharing of personal information for targeted advertising. You can do that here: Your privacy choices. We honour Global Privacy Control signals sent by your browser.

Canada. Your rights arise under PIPEDA and equivalent provincial law, and you may complain to the Office of the Privacy Commissioner of Canada.

Australia. The Australian Privacy Principles apply, and you may complain to the Office of the Australian Information Commissioner.

New Zealand. The Privacy Act 2020 applies, and you may complain to the Office of the Privacy Commissioner.

Children

This store is not intended for children, and we do not knowingly collect personal information from them. If you believe a child has given us their information, contact us and we will delete it.